Monday, July 12, 2010

Admitting Mistakes (In Spite of Pride).

The one thing that must be said about your work, first and foremost, is that you must care about it; as well as those you do the work for. There is nothing else that matters, absolutely nothing. Even then, you will make mistakes. This is not an option, especially with a new job and especially if you've been out of the loop for a while. I was out of work for a year before being hired by a firm out of Lansing (Thank you Jesus).

If I'm lying, I'm dying, the first week was a pain. It was hot, humid and rainy. The customers were more than nice enough, but having working air-conditioning has a direct effect on one's mood. I've prayed daily to be a blessing to those I've come in contact with and fallen short twice. While arguably, it wouldn't have made much of a difference on at least one of these calls in returning the equipment to working order, it does have a profound effect on customer perception, follow me?

In both instances, it wasn't about condemning the equipment to make a buck. This is not the case, or I'd have to change my moniker to replacinggrace. My aim is to make something work as long as inhumanly possible and economically feasible. The latter is one that's open to interpretation and the customers' perception which is reality. Let's face it, most of us can't swing it to replace everything when it's due. I can't buy a new car every three years to avoid fixing the big stuff, so I have to adapt.

When an air-conditioner leaked at my last employer, it was done. Well, my new boss has a different philosophy. If it's under 15 years old, his view is to try and fix it. I fell flat on my face with a leaking air-conditioner and partially with one with a blown fuse (the latter was moot in that the compressor was trashed, and I told her that, but she was still ticked about it. Who can blame her). I've yet to hear everything that went down with the leaker, but today gave me pause to think this morning when I had another one to deal with.

This one was about the same age as the first one, about 10 years old, give or take a year. It froze up something horrible and it took me several hours and the customer almost $400 to fix it, but it ran like a champ afterward. Hopefully, this guy won't have to see my smiling face for awhile and his A/C will work for another decade with a little maintenance. The point is that nothing is more important on your job than those you're trying to help. If you lose sight of the mission, you lose, your boss loses, and your customers lose. Eyes on the prize, that's where everyone wins as much as possible. Maranatha!

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